Terms and Conditions

The Paws is the trading name of Senango Limited. This Terms and Conditions is an agreement between Senango Limited and the website users. 

The contents of this website are directed solely at those who access the site from the UK. Your use of this website and any purchase by you on this website of any products is governed by English Law and will be deemed to have taken place in England and subject to the exclusive jurisdiction of the English courts. 

In addition, our Terms and Conditions of Sale apply.

Website Content

The Paws has taken care in the preparation of the content of this website. We have tried to ensure that information provided in the website is accurate.  However, we make no representation and give no warranty of any kind in respect of the information.  To the fullest extent permitted by the law Senango Limited disclaims all warranties of any kind with respect to the content of this website.

All content of this website is for information purposes only and is not a substitute for professional medical advice, rather it is designed to support, not replace, the relationship between you and your pet care providers. You should make sure that you carefully read all product packaging and labels prior to use.

We may correct any error appearing in the website or withdraw any product from sale without incurring liability. Price and availability is also subject to change without notice.

Any links on this website to other websites are provided for your interest only and we have no control over these sites and no responsibility or liability for their content and the links do not imply any endorsement of content.

Prices

All prices quoted excluded the current UK VAT. Prices are correct at time of publication. Errors and omissions are expected. Orders will be processed at our published prices. In the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding. 

Payment

Unless otherwise agreed by the parties, payment shall be due and payable at the time the order is placed and accepted by us. All goods remain the property of Senango Limited until paid for in full. Title to goods will not pass to the customer until payment has been received in full.

For online order, orders are processed automatically via fully secure servers.  We will confirm acceptance of your online order by e-mail to the address you have given and the sending of this e-mail (whether or not it is received) forms the Contract between us.  

For those customers who prefer to call us and place their orders direct or order by post, we accept BACS and card payments. 

Cancellation

Cancellation of an order is only accepted before it has been processed and dispatched. Please contact us by telephone and confirm via email. Once the order has been dispatched, no cancellation is accepted. 

Delivery 

The majority of orders will be shipped within 2 working days of the order date, however due to the nature of our business there may be extended lead times for certain items. We will always notify you as soon as we are able of any delays in shipping any order placed.

We will arrange for delivery of the products you order to the address which you specify. However, the time for delivery shall not be essential to the contract between us. We may on occasion deliver the goods in several consignments but will not charge any extra delivery for this.

We accept no responsibility in the event that goods are left as instructed by you without your presence at the time of delivery. If you fail to accept delivery of goods when delivered we reserves the right to attempt delivery of the goods at a later date and to invoice you a further delivery charge.

Risk of damage to or loss of the goods shall pass to you upon delivery. Once goods have been signed for, you must notify us of any shortage, damage or fault as soon as is reasonably possible.

Returns

If there is an error or any other delivery problem in respect of the products ordered, you must notify us either by email or by phone within three days after the delivery date.  We will not be liable for any loss or damage if you fail to do this.  

For goods that are received damaged or faulty you must contact us within 30 days, without using or further unpacking the goods, and return them to us within 40 days. Goods received damaged will be replaced or a credit note issued according to your wishes, including the cost of return postage, when we have received the item(s). 

It will be your responsibility to return all goods in the same condition as they were upon delivery. You are advised to retain the original packaging in the event of you cancelling an order. 

We not normally accept return of items that are in good order and not faulty.  If we do, this will normally be for a trading credit only. Shipping cost is non-refundable and you are responsible to pay the delivery charges due for items returned for refund. We reserves the right to deduct from the refund any charges necessary for packaging/re-packaging, repair or cleaning of any goods returned not in the same condition as upon delivery. We are entitled to recover all costs, loss, charges and expenses incurred in connection with goods returned not saleable as new.

Distribution

Where goods are purchased and resold or redistributed, and where the goods have been received in good condition by the purchaser, Senango Limited will not accept responsibility for any damage to goods during onward transit.  It is the responsibility of the purchaser to ensure that products which are resold or otherwise redistributed are suitably packaged.

The purchaser may not repackage the product, remove or replace the original packaging and labels under any circumstances.

Liability

Senango Limited and its directors, partners or related companies shall not be liable for any losses or claims arising directly or indirectly from use of this website except that this exclusion of liability does not apply to any damages in connection with death or personal injury caused by the negligence of Senango Limited, its directors, partners or employees.